Game CS - Mandarin Speaking (Night Shift)

Glohow , Posted yesterday

Middle

Freelance

Remote, Malaysia

We are expanding our business and now seeking ‘Game Master (Night Shift)' staff to join our team. Kindly cherish and value your individuality and ideas, your colors will glow and shine through our globalized mindset and workflow.

For which tasks (responsibilities)?

Responsibilities:

Creating & Managing FAQ pages
Creating & Managing Template
Create, improve, and suggest in-house CS process
Monitoring the in-game status.
Reviewing in-game content with a checklist and monitoring server status.
Responding to players' emails and assisting in resolving their inquiries.
Collecting daily and weekly user data and reports.
Recording and tracking BUG issues.
Conduct Game Testing.
Working on other tasks assigned by the team leader.
No Phone Call

What kind of professional are we looking for?

Qualifications:

2-3 years of experience in a customer service role.
Experience in the Game industry for 2 years or more is preferred.
Fluent in both Mandarin and English.
Required to have teamwork skills, a high sense of responsibility, the ability to work under pressure, and handle unexpected situations.
Passion for gaming is a positive attribute.
Availability to work remotely with highly responsive.

Working Hours: